At WLS Limited we are always looking to improve our service and ensure we can be the very best security company for you – our customers have always been at the very heart of our business and we strive to provide unmatched results time and again. With over 30 years of experience, we know that quality and reliability are absolutely essential so you can trust your security system won’t fail should you need it. Our team of dedicated directors have therefore created the WLS guarantee. We believe this promise to be the very first of its kind within the security industry, intending to continue as market leaders and push the industry to deliver excellent results without compromise. The West London Security team know how important it is to create safe spaces you can trust, whether it be for your family home or your business.

What is it? The WLS Guarantee

We aspire to be the World’s Leading Security Company with an uncompromising focus on customers and the solutions we deliver. To ensure we meet this goal we work to high standards, as set out in the WLS guarantee below.

On Your Premises

  • We will arrive in the time slot specified.
  • We treat our customers as we wish to be treated ourselves.
  • We will act professionally at all times, arrive on time, smartly dressed in uniform.
  • We will do our work quickly and without fuss.
  • Once the work is completed we will ask you to review what we have done to ensure you are happy with the results.
  • We will leave the site clean and tidy.

Call Outs

  • We guarantee a first-time fix or to provide a solution on every call out.
  • We fix 90% of problems first-time.
  • If we can’t fix the problem the first time, we will propose a solution and deduct the call-out charge from the cost.
  • If we cannot propose a solution we will refund the call-out charge.


  • We guarantee transparency in our pricing.
  • We provide a full breakdown of costs with every quotation.
  • We will get your approval for any additional work required to ensure you are kept up to date throughout the installation.

On The Phone

  • We will answer the phone within 10 seconds.
  • We will deal with all enquiries quickly and courteously.
  • We will follow up with you when we have agreed to do so.

Our Solutions

  • We will specify the best solution to meet your needs and budget.
  • We only install systems that are reliable and easy to use.
  • We will install the solution to the very highest standards.
  • All our systems come with a 12-month part and labour WLS guarantee.
  • We will offer a free service 6 months after installation to ensure all is in working order.

The First Of Its Kind

We believe our WLS guarantee to be an industry-first; as market leaders, we know how important it is to continue making waves which is why we chose to offer this new promise to you. We are so confident in the quality of our results and take pride in all our work, and therefore feel this a natural progression as we aspire to be the World’s Leading Security Company. Working with only the very highest calibre of engineers and technicians, we have built an enviable reputation for delivering integrated access control, video surveillance, fire and intruder detection, electric gates and IRS.

Why WLS?

Why is WLS the security company for you? With over 30 years of experience in the industry, our expert team have closely followed the latest trends and developments in security technology. We work with trusted systems and can confidently assure you of the right solution for you. From our first installation to where we are now, our customers have always been our focus – providing an effective and high-quality result consistently.

Our Services

From small-scale maintenance call-outs to large, fully integrated security system installations, WLS can provide you with the right solution. Our services include:

  • Access Control
  • CCTV
  • Intruder Alarms
  • Door Entry
  • Fire Safety
  • Gates & Railing
  • Bollards & Barriers
  • Satellite TV/IRS
  • Call-Out/Maintenance

Are you looking to install a security system and need some advice? Or in need of a maintenance call-out? Speak to our dedicated staff with over 30 years in the industry at 020 8676 4300 or fill out a contact form, and we’ll get back to you with more information about how we can assist. West London Security, creating safe spaces for you.

Published On: August 2nd, 2021 / Categories: Security Blog / Tags: , /